Support center

Need help? Start here.

I'm an independent developer. I read every message and reply personally, usually within 24 hours (Monday to Friday).

Write to us directly:

[email protected]

Frequently asked questions

Is the app really free?

Yes. The first full mock exam is free and requires no account. An optional subscription unlocks all mock exams.

How do I cancel my subscription?

All billing is managed through Apple. To cancel:

  1. Open Settings on your iPhone.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Select DELE B1.
  5. Tap Cancel Subscription.

You keep access until the end of the current billing period.

How do I restore my purchase on another device?

In the app, go to Account and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.

How do I delete my account and data?

In the app: Account → Delete Account. Deletion is immediate and removes all your personal data and progress from our servers.

I found an error in an exam question

Thank you! Write to [email protected] with:

Is the app affiliated with Instituto Cervantes?

No. DELE B1 Practice is an independent preparation tool. The official DELE B1 exam is organized and certified solely by Instituto Cervantes.

Audio isn't working

Check that your iPhone's silent mode is off and volume is up. If it still doesn't play:

  1. Force-close the app (swipe up).
  2. Reopen it.
  3. If it persists, reinstall the app (you won't lose progress if you're signed in).

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Something else?

If your question isn't here, write to [email protected]. We usually reply within 24 hours (Monday to Friday).